SHIPPING INFORMATION

Merlutti.com offers three shipping options, Standard Delivery (with FREE DOMESTIC SHIPPING for US customers), Express Delivery, International Delivery, and US Postal Service. Orders can be shipped anywhere in the 50 United States, including Alaska, Hawaii, Puerto Rico and US Virgin Islands.

Standard & Express Delivery options available. A $10.00 surcharge will be applied to all orders shipped to Alaska, Hawaii, Puerto Rico and US Virgin Islands and may take extra delivery time. Orders to APO/FPO will be shipped USPS and may take extra delivery time.

STANDARD EXPRESS ESTIMATED DELIVERY*
Domestic FREE $30.00 Should arrive within 2 to 6 business days of order (Mon-Fri Delivery)*
International $29.99 Flat Rates

 

Shipping Schedule

You will receive your purchase through Standard Delivery or US Postal Service within 2 to 6 business days from the date your order is processed. You will receive your Express Delivery within 1-3 business days from the date that your order is processed.

Every order is treated with the utmost care and attention to detail. Each item is checked individually by hand before we package it to be sent to you.

Please Note: Delivery times are determined based on order processing; and packing time required (typically 12-24 hours), plus shipment time required. These are only estimates.

Cancelling Orders

At merlutti.com, our goal is to expedite your order as quickly as possible. Therefore, once your order is placed it cannot be cancelled or changed. If you have questions about making a return once received please refer to our return policy below or contact us.

Returns & Exchanges

IMPORTANT NOTE: For all Returns & Exchanges BUYER is RESPONSIBLE for Return Shipping Fees!!!!!!!!

We want you to be absolutely delighted with your purchase. If for any reason you are not and would like to exchange for an alternative size, style, or color, or alternatively return your purchase, we are happy to offer a generous returns policy: we will refund or exchange full price items returned within 30 days of your order being delivered.

We carefully inspect your orders prior to shipping because customer satisfaction is always our top priority. Therefor, we recommend that you carefully and accurately check your order, including size, color and quantity before buying. Please kindly reference the size chart on the product page. However, If you are not satisfied with the items you receive, we can easily arrange an exchange or a refund for you.

We are here to help! Please feel free to submit a ticket if you have any issue with your order.

30 Days Return Warranty

Please contact within 30 days of receiving your item. Faulty products can be returned to us if they have the following types of quality defects: wrong order, obvious color difference, major difference between the product images and the product received stains, ripped or torn, poor quality materials. If you experience the above product issues, please contact us immediately at our support center.

Wrong Size, Missing items or partial delivery

Different brands and manufacturers can produce items that have minor size differences. Please be sure to check the size chart carefully before ordering. We will consider the item’s size is incorrect if 2 sizes difference between the received item’s measurements and those indicated on the product page.

The product is fine but I don’t want it anymore

You have 30 days from receiving the goods to contact us. If you return the item for an exchange or refund you will have to pay the shipping cost both ways. We will do our best to help you as long as the returned items are unused/unworn, unwashed, come with all original tags and their original packaging. Any product that has been used is automatically disqualified for a return.

Additionally

  • All returns must first be approved by us. When approved, you will be provided with an return authorization (RA) number. Returned items without RA form will not be accepted.
  • All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
  • We do not accept product return and exchange for clearance items and/or discounted items.

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